Frequently Asked Questions

We accept various secure payment methods including bank transfer and online payment solutions. For specific options and the fastest checkout experience, contact us directly via WhatsApp and we will guide you through the payment process.

Delivery is typically completed via email within one hour or faster. During peak times, it may take slightly longer. For the fastest activation, contact us via WhatsApp and we can expedite the process. Please check your spam folder as well.

Our service covers 80+ countries including Italy, Spain, Portugal, France, Germany, Switzerland, Austria, UK, USA, Netherlands, Belgium, Poland, Romania, Albania, Greece, Turkey, Arabic countries, India, Pakistan, Brazil, Latin America, Scandinavia, Eastern Europe, Africa, and many more regions worldwide.

You can install your account on your device. However, it works on one device at a time per subscription. If you need simultaneous connections, Contact support for additional subscription options.

We recommend running a speed test at Speedtest.net. A download speed of at least 25 Mbps ensures optimal 4K streaming. For HD content, 10 Mbps is sufficient. If in doubt, try our service first and test the quality.

We recommend IBO Player for the best experience across all platforms. It works on Smart TVs (Samsung, LG), Android devices, iOS, Amazon Fire Stick, and Apple TV. Check our setup guide for detailed installation instructions.

Buffering is usually caused by a slow internet connection or overloaded servers from other providers. With Twizion, we use advanced CDN technology to minimize buffering. If you experience issues, try using a wired Ethernet connection, check your internet speed, and make sure your app is up to date.

The process depends on your TV brand. Samsung TVs use Tizen apps, LG uses WebOS, and Android TV has access to the Play Store. We recommend IBO Player which is available on all major platforms. Visit our setup guide for step-by-step instructions for each device.

IPTV works on a wide range of devices: Smart TVs, Android boxes, Apple TV, Amazon Fire Stick, Formuler boxes, MAG boxes, smartphones, tablets, and computers (PC and Mac). Essentially any device with an internet connection and a compatible IPTV player app.

No, our subscriptions do not auto-renew. After your plan expires, the service simply stops. You can renew voluntarily at any time via WhatsApp or through our website. This way, you are always in full control.

We offer trial options so you can test our service before committing. Contact us via WhatsApp to discuss trial availability and get started with a test account.

Yes, all our subscriptions include a complete EPG with program schedules for supported channels. The EPG integrates seamlessly with IBO Player and other compatible IPTV applications.