Privacy Policy

Your privacy is important to us. Learn how we handle your data.

Twizion processes personal data in accordance with the General Data Protection Regulation (GDPR). We collect only data necessary for service delivery and do not use it for marketing to third parties.

Data We Collect

When you use our services, we may collect the following information:

Contact information: name, email address, and WhatsApp number provided during registration or purchase.
Payment information: transaction details necessary for processing your order. We do not store credit card numbers.
Technical data: IP address, device type, browser type, and operating system for service optimization and security purposes.
Usage data: anonymized information about how you interact with our website to improve user experience.

How We Use Your Data

To process and deliver your IPTV subscription.
To provide customer support and respond to inquiries.
To send order confirmations and activation details.
To improve our services and website functionality.
To prevent fraud and ensure account security.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with trusted service providers who assist in operating our business (payment processors, email services) and who are bound by confidentiality agreements. We may also disclose information if required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS) for all data transmission.

Your Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights:

Right of access: request information about the personal data we hold about you.
Right to rectification: request correction of inaccurate personal data.
Right to erasure: request deletion of your personal data under certain conditions.
Right to data portability: request transfer of your data in a structured format.
Right to object: object to the processing of your personal data for specific purposes.

Cookies

Our website uses essential cookies necessary for the proper functioning of the site. We use privacy-friendly, cookie-free analytics to understand website usage patterns. No advertising or third-party tracking cookies are used.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. After your subscription expires, we retain minimal data for a reasonable period for support and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically.

Contact

For privacy-related questions or to exercise your rights, contact us via WhatsApp at +1 (514) 447-7860 or email at [email protected].