Refund Policy
Our policy regarding refunds and returns for digital products.
Our policy regarding refunds and returns for digital products.
Because Twizion exclusively delivers digital products that are immediately available after payment, the right of withdrawal does not apply. After delivery of the activation credentials, a refund is not possible. This policy is in line with European consumer legislation (Directive 2011/83/EU, Article 16) concerning digital products that are delivered immediately.
In exceptional circumstances, we may consider a refund or credit if:
In all cases, please contact our support team within 48 hours of purchase to report the issue. We will investigate and respond promptly.
If you experience technical issues with our service, we encourage you to contact our support team before requesting a refund. In many cases, issues can be resolved quickly by adjusting settings, checking your internet connection, or updating the app. Our team is available 24/7 via WhatsApp to assist.
Filing a chargeback or payment dispute without first contacting our support team will result in immediate termination of the service without the possibility of reinstatement. We strongly encourage customers to contact us first so we can resolve any issues directly.
For refund inquiries, contact us via WhatsApp at +1 (514) 447-7860 or email at [email protected]. Please include your order details and a description of the issue.